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Ordering Information & Policies
All orders placed before 3:00PM will be shipped the same day.
- Delivery insured by Canada Post; if you prefer another carrier/method of delivery, please specify at the time of your order.
- For essential oil orders in excess of 18ml, you may request a price quote either by email. The essential oils are available in the following formats: 30, 55, 100, 250, 500, 1000ml.
- Order : minimum Local order : $20 minimum International order : $100 minimum
- NSF Cheques: a 30.00$ fee will apply
- Monday to Friday: 9AM to 5PM Telephone number : 514-638-2048
- Payments: We accept the following methods of payment: Visa, MasterCard, PayPal We also accept bank transfers.
- Delivery conditions: Âm-Arôme doesn't accept any responsability for late deliveries.
- Returns: All returns must be authorized beforehand. Please note that a fee of 10% will be charge for all items returned for reasons other than damaged or defective goods, and order or expecting errors.
- Damaged orders: Do not sign for the receipt of an order before verifying the package and ensuring that there are no damages to the exterior of the package. If the package is damaged, preserve the damaged packaging for our delivery company to inspect. Have the courier company acknowledge the damaged package in witting. Contact us immediately. In order to serve you with the utmost respect, we ask for your full cooperation and patience. Âm-Arôme will take all complaints seriously and immediately replace any and all damaged products.
Stock flow: Out of stock items is a possibility. Should this situation arise, you will immediately be advised upon receipt of your order to determine the appropriate course of action.
Order changes: To make any changes and/or modifications to your order, we would prefer you do so by telephone. If you prefer to make the modifications by email, please be sure to mention ¨order modification¨ in the subject box. Also, be sure to include your order number.
Price fluctuations: The wholesale product prices are incorporated into the list prices and are adusted regularly. However, essential oil prices are subject to market fluctuations. In some cases, the actual price of certain items may differ from the one posted on the Internet site. If this is the case, you will be advised upon receipt of your order.
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